מחיקת חשבון-לקוח

Delete your Stars Taxi account

Your customer account is identified by your phone number (one-time code login). You can delete it at any time.

How

1. Call +972-8-910-6106 or message us on WhatsApp from the registered number and ask for "account deletion". We verify the request comes from the registered number and complete it within 7 business days.
2. Website: sign in ⇒ My profile ⇒ Delete account (rolling out; until then via the call center).
3. App (when released): Settings ⇒ My account ⇒ Delete account.

What is deleted / retained

• Deleted: profile details (name, email, saved address), preferences, push-notification devices, chat history with the call center, club membership and unused benefits. Login is blocked immediately.
• Retained (legal requirement): ride and invoice records for 7 years under Israeli tax and consumer-protection law, kept only with the phone number on the order; security logs up to 12 months.
• Active ride: a ride not yet performed is cancelled under the cancellation policy or completed, per your choice, before deletion.

Data controller: Carmeli Group (Holdings & Transportation) Ltd., company no. 517271342. Terms & Privacy (Hebrew, binding).